IT Support
On-demand assistance for when technology lets you down,
proactive maintenance that helps to ensure it doesn't.
- Helpdesk Support
- 24/7 Monitoring & Maintenance
- On-Site Support
I love helping people to get their work done more quickly and easily with great IT!
Matt.
Backing your people, powering your business
Do you have a bittersweet relationship with your tech? It’s helped you to delight your customers and grow your business, but somewhere down the line, errors, downtime, fragmented systems and more complexity has transformed it into an obstacle rather than enabler for your success. We can help you to change the story!
Our IT support service is designed to put exceptional service front and centre; with proactive unlimited helpdesk support and management for your devices, apps and network, alongside a dedicated account manager for your business, we make it easy for you to operate and grow by making technology your seamless enabler for success.
Show downtime the door
Remove the barriers to productivity and a streamlined IT environment for your business, enabling your team to focus on delivering for your customers.
Achieve more, with less
Enhance the performance of your network, devices and tools with expert care for your technology, freeing up time and costs across the board.
Grow your business
Scale efficient technology with your growth and evolving needs, without the hassle. Access support and expertise that empowers your growth.
Experts at your service
We'll shift the burden and stress of managing and troubleshooting IT from your shoulders, serving as your trusted and reliable IT department just down the hall.
Our IT Support Features
Our IT support packages enable you to focus on managing your business, not your tech. Our support services include:
Unlimited helpdesk support
Support for all-things IT
24/7 monitoring & maintenance
Minimise downtime, maximise performance
On-site support
On-premises IT support
Patch management
Keeping your devices updated and secure
Our IT Support Features
Our IT support packages enable you to focus on managing your business, not your tech. Our support services include:
Unlimited helpdesk support
Our team of dedicated experts stand ready to re-connect your people with great technology when tech tangles knock on your door. With fast response times and root-cause solutions, we'll ensure your IT is working smoothly and securely for your business.
24/7 monitoring & maintenance
We'll deploy smart tools that monitor the performance of your network, devices and applications, ensuring that they remain online and secure. We will also maintain and optimise your IT assets to ensure they keep working at their best performance.
On-site support
Whenever IT issues arise within your premises, our team will be able to respond quickly with a local tech to get your operations back on the road swiftly.
Patch management
We'll take care of ensuring your software and hardware remain up to date with the latest version releases and security patches, making it easy to drive optimal performance across your devices while keeping them secure from cyber security threats.
"Connexion have taken time to understand our business and as such we now see them as a vital business partner."
Claire Stokes
The Circle Agency
How we get you to better IT, without the hassle
We know tech can be tricky, you want it to work without getting bogged down in the bits and bytes. We make the process of getting onboarded and supported simple, here’s how:
Consultation
We get to know your business, what you need, and ask you questions to design an IT support package that empowers your business to work at its full potential.
Tailoring
We tailor the IT support service to your business, giving you the best value for your budget. You'll always have a dedicated account manager who'll ensure your getting the best service possible.
Onboarding
We onboard your IT environment and make this a smooth, hassle-free process for your business. We'll take care of the tech and you'll reap the benefits.
Exceptional IT
What it says on the tin! We'll take care of managing your IT environment while offering accessible and fast support that ensures your tech is enabling the success of your business.
Hi, I'm James
Let's talk about your business!
Need some practical insights and guidance on a tech challenge or goal that you have in mind? I’d be glad to help you. Book in a meeting with me; I’ll listen, ask questions, and help you to find actionable solutions aand ways forward to help you on your journey.
After you book a slot, you will receive a Microsoft Teams call invitation. I look forward to speaking with you soon.
