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Survey reveals Connexion has IT support X factor

The latest Customer and Partner Satisfaction Survey carried out by TNS on behalf of Microsoft has revealed that Connexion has the X factor where client services for IT support are concerned. 94% of customers said they would recommend Connexion, with the same number were ‘satisfied’ with the service they received.
When considering some of the key components of customer recommendation Connexion often perform well above the benchmark set by other Microsoft partners in the UK. Connexion scored an impressive 17% more on product and service quality when compared to other Microsoft IT support partners in berkshire and (GB).

  ‘Value’ also made it to the list of KPIs used to measure partner success. For this, Connexion scored 9% higher than its surveyed competitors, and a whopping 17% more for the technical competency of staff. These figures are reflected in testimonials received from clients, including:

“I am competely satisfied with the products and
services I receive from Connexion Ltd. Their technical
expertise has been of great value to us.”


“Connexion's service is exemplary; they are ready
to step in with any issue we're unable to resolve ourselves
big or small and are an essential component of our IT systems”


According to the research, Connexion’s ability to meet customer needs for IT support is also worthy of a round of applause. Scoring 10% higher than the benchmark figure, the research demonstrates Connexion’s ability to tailor services accordingly.
James Stratton, Managing Director of Connexion commented “I am really pleased with the results of the survey which vindicates the hard work and dedication of the people at Connexion. However, I am also not complacent and appreciate that there are still ways that we can continue to improve the service we offer to our customers so that 100% of customers would recommend us.”

Rob Leverton

Rob has worked as an IT technician and project manager with Connexion for 14 years before moving into his current role as head of the technical services team.

Although Rob comes from a technical background he’s very much a people person and he is exceptionally good at building excellent working relationships with our customers and his technical team to deliver service excellence to our clients.

Rob Leverton

James Stratton

James is passionate about technology and how it can transform business.  Having worked with hundreds of businesses in many different sectors over the last 25 years he has a huge amount of business IT knowledge that he enjoys imparting to Connexions customers.

James is responsible for Connexions strategic development and also still enjoys a role in consulting and sales and marketing