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Legal Rights Partnership – Case Study

Legal Rights Partnership (LRP) is a specialist immigration law practice that provides expert legal advice on all aspects of UK immigration, nationality, asylum and human rights law.

Based in Reading they are one of very few specialist immigration law solicitors’ practices outside London supporting both individual and business immigration needs.

In 2010, the practise opened its new office in Reading and required a complete IT infrastructure solution to support the business and ensure it met the guidelines laid down by the Solicitors Regulation Agency (SRA).

Solange de Carvalho, Partner at Legal Rights Partnership commented

“Of course it is essential for us to have a robust IT system within the practise; as with most businesses, everything from email, to accounts and record keeping is dependent on our IT. However, we also have to meet the growing requirements of the SRA in terms of data protection; ensuring the security of our client data is critical. We are now responsible for self-reporting to the SRA any potential breaches of our security from the outside, requiring both a robust IT security system and an ability to spot any infringements. In addition we also need a robust back-up and recovery system for business continuity.”

Legal Rights Partnership logo

The managed service is delivered through a number of integrated services. These include:

  • a help desk providing a responsive support service
  • a continually manned remote monitoring system that looks to spot problems early to prevent unexpected systems failure
  • a virtual CIO that helps plan and develop the IT service as well as provide regular reports and recommendations for improvements to the partner management team.

“Connexion’s managed service works in the background ensuring our system is available and secure. So for instance, if we forget to do a daily backup, they call us to remind us to do one. They also run a weekly back-up remotely to provide additional cover.”

Legal Rights Partnership team

“In the last two and half years we have never had a problem. In comparison with all the other work challenges that we face day to day, we have never had to worry about our IT. We can therefore dedicate all our time and effort on helping our clients.”

As the practise expands the partners are looking to expand and upgrade their IT capability further and Connexion are helping them with both potential infrastructure upgrade considerations taking into account the needs of specialist legal systems such as Quill.

Rob Leverton

Rob has worked as an IT technician and project manager with Connexion for 14 years before moving into his current role as head of the technical services team.

Although Rob comes from a technical background he’s very much a people person and he is exceptionally good at building excellent working relationships with our customers and his technical team to deliver service excellence to our clients.

Rob Leverton

James Stratton

James is passionate about technology and how it can transform business.  Having worked with hundreds of businesses in many different sectors over the last 25 years he has a huge amount of business IT knowledge that he enjoys imparting to Connexions customers.

James is responsible for Connexions strategic development and also still enjoys a role in consulting and sales and marketing